Disputes & Complaints Handling

It can always happen that something doesn't go exactly as planned. We recommend that you first notify us of any possible complaints or disputes by sending an email to; customerservice@sanisupreme.nl .
Naturally, we will do our utmost to ensure that any dissatisfaction can be resolved from you.

If this does not lead to the desired solution for you, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil .

From February 2016, it will also be possible for consumers in the EU to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.