Order & Returns

Article 1 – Definitions

  1. SaniSupreme is referred to as the seller in these general terms and conditions.
  2. The other party of the seller is referred to in these general terms and conditions as the buyer.
  3. The parties are seller and buyer together.
  4. The agreement means the purchase agreement between the parties.

Article 2 – Applicability of general terms and conditions

  1. These conditions apply to all quotations, offers, agreements and deliveries of services or goods by or on behalf of the seller.
  2. Deviation from these conditions is only possible if this has been expressly agreed in writing by the parties.

Article 3 – Payment terms

At SaniSupreme, the buyer must pay the purchase price in full when purchasing via the online store.

  1. This can be done via online banking at various banking institutions as offered through the online store.
  2. No items will be delivered without payment.

Article 4 – Warranty

The seller applies a warranty period of 2 years on all products, with the exception of damage caused by use or installation. However, the products must be installed by a recognized installer or expert and the product instructions must be properly adhered to. The seller will assess separately for each service case whether a warranty can be applied.

Article 5 – Delivery

  1. All items with a total purchase amount of at least €75 will be delivered free of charge to the buyer to the sidewalk on the ground floor. However, there must always be someone present who can help with unloading, so that unloading can be done faster and larger items can be lifted with 2 people. The seller really appreciates this.
  2. For multiple deliveries, the seller will have to charge delivery costs.
  3. The seller is entitled to deliver the products in parts, unless the parties have agreed otherwise in writing or partial delivery has no independent value.
    If delivery is made in parts, the seller is entitled to invoice these parts separately.
  4. The buyer is obliged to purchase the goods at the time that the seller delivers them to him or has them delivered to him, or at the time when these goods are made available to him in accordance with the agreement.
  5. A delivery period specified by the seller is indicative. This is never a fatal term. If the term is exceeded, the buyer must give the seller written notice of default.
  6. If the buyer refuses to accept delivery or is negligent in providing information or instructions necessary for delivery, the seller is entitled to store the item at the buyer's expense and risk.

 Article 6 – Complaints / investigation

All items are checked by seller before delivery. Only upon approval will the items be delivered to the buyer.

  1. The buyer is obliged to inspect the delivered goods at the time of delivery, but in any case within the shortest possible period. The buyer must investigate whether the quality and quantity of the delivered goods correspond with what the parties have agreed, or at least that quality and quantity meet the requirements that apply in normal (trade) traffic.
  2. Complaints regarding damage, shortages or loss of delivered goods must be submitted by the buyer to the seller in writing within 2 working days from the day of delivery of the goods (preferably via e-mail with photos of the damage; customerservice@sanisupreme.nl ) After this period, the seller can reject any complaint.
  3. If the complaint is declared well-founded within the set period, the seller has the right to either repair or redeliver or to refrain from delivery and send the buyer a credit note for that part of the purchase price. The seller assesses whether the complaint/complaint is justified.
  4. Article 7 relates to all products and services that the seller provides.
  5. Minor and/or industry standard deviations and differences in quality, color, quantity, size or finish cannot be held against the seller.
  6. Complaints regarding a specific product do not affect other products or parts belonging to the same agreement.
  7. No complaints will be accepted after the goods have been processed by the buyer.
  8. The seller is not liable for any additional costs incurred due to damaged or incomplete items. Consider, for example, installation costs.
  9. Sanitary ware and tiles cannot be returned by the seller. The responsibility for checking and precisely determining, for example, m2 lies with the buyer.
  10. If the custom work has been measured and accepted by SaniSupreme, the seller is fully responsible for the dimensions. If the size does not correspond to what was agreed, the product can of course be returned and exchanged for another product.
  11. Glassware cannot be returned after purchase. The buyer must therefore check all items carefully before having them transported to their destination. The stabilizing bars of the shower walls are standard 100 cm wide, take this into account when designing / installing the bathroom! The shower wall cannot therefore be set to 110 or 120 cm as standard. However, an extension rod can be purchased.
  12. If an item becomes defective during installation, this must be reported immediately. The seller will assess at that time whether this is a production error or whether it is an assembly error. In the event of production errors, the product will be exchanged for a new product, we will reorder the item and deliver it to you as soon as it arrives. In case of installation errors, the warranty of the delivered item expires and we cannot return the item. Of course, we always think along with you to find a good solution.
  13. The seller is not liable for any additional costs incurred due to defective items or production errors. Consider, for example, installation costs.

Article 7 – Natural stone

Natural stone products are always unique, which is why these products may not have the same structure or color as the buyer has seen them in the showroom. Washbasins, washbasin tops and washbasin bowls can differ in combination, so keep this in mind. These products must also always be treated before use. More information about this at SaniSupreme.

Article 8 – Design and advice

Designs (3D designs) that are made for the buyer are not binding and are only intended as inspiration and indication to give the buyer a good idea of ​​the layout of the new space. No rights are therefore derived from the designs.

Article 9 – Pricing

At SaniSupreme the prices are always transparent and clearly indicated. Since the seller works action-oriented, prices may fluctuate. This has to do with the fact that the seller often purchases large quantities and therefore always wants to agree on the best price with its suppliers. It is therefore possible that the prices that SaniSupreme has offered to the buyer may change on our website or in our showroom. SaniSupreme always tries to offer buyers the best price.

Article 10 – Offers, quotations and price

  1. Offers are without obligation, unless a term of acceptance is stated in the offer. If the offer is not accepted within that stated period, the offer will lapse.
  2. Delivery times in quotations are indicative and do not entitle the buyer to termination or compensation if they are exceeded, unless the parties have expressly agreed otherwise in writing.
  3. Offers and quotations do not automatically apply to repeat orders. The parties must agree to this explicitly and in writing.
  4. The price stated on offers, quotations and invoices consists of the purchase price including the VAT due and any other government levies.